630 Flushing Ave, 5th Floor, Brooklyn NY 11206
(Entrance on Tompkins and Hopkins)
Hours of Operation: 9am - 5pm, Monday - Friday
Customer Service Phone No. (917) 261 - 3011
Customer Service Email: firstname.lastname@example.org
For any of the below inquiries, please email the given address:
Wholesale Kits and Brewing Supplies : email@example.com
Keg and Bottle Distribution : firstname.lastname@example.org
Eventspace Rental / Inquiries : email@example.com
If your SCOBY redemption code is not working - Please email us your full name and address, along with your redemption code, this way we can process your shipment ASAP.
If you unfortunately have a broken item and would like it replaced - Please email us directly at firstname.lastname@example.org with a picture of your broken item, along with your order number.
If you believe your SCOBY is unhealthy, DONT throw it out! Most of the time it's probably ok, they are just strange by nature. Please send us a photo of your culture as it is the only way we can properly diagnose an issue. If you have thrown out your culture before consulting us, we will not refund you, as it is clearly stated on our kits as well as Terms & Conditions.